Extension 19 Answering Service can be the solution to the following problems:
- Missed/unanswered phone calls
- Long hold times
- Busy signals
- Fluctuating personnel needs from swings in call volume
- Missing or delayed sales calls, quotes, or estimates
- Underutilized or inefficient staff
- Loss of service due to natural disaster, power outage, or other emergency
We can be employed to answer your after-hours calls, handle overflow calls during your busy periods, or cover all your needs for 24 hours a day/7 days a week. With our well-trained staff, we can help improve efficiency, streamline costs and minimize the need for additional personnel. All of our receptionists are U.S. based. We never outsource.
Extension 19 has the most state-of-the-art equipment available on the market. All information is “scripted” to ensure your precise wording and instructions are used for each and every call. The relaying of messages is done through an automated system to decrease errors and expedite the delivery. To conduct our business continuously, we use a natural gas generator backup, UPS system battery backup, and back up all server data to the cloud daily. So even if you are unable to answer your calls for any reason, Extension 19 can.
Extension 19 Answering Service has provided exceptional service over the last 40 years to commercial companies and the service industry in general. Specific services include:
Extension 19 Answering Service can:
- Impress customers with 24/7 availability
- Build a professional image
- Take sales calls while you are working a current job
- Late night/emergency calls directed to on call staff
- Escalate through several contact methods until an on-call technician gets the message
- Relay quotes and estimates
- Make, Cancel or Re-Schedule appointments
- Prioritize messages (warm transfer, voicemail, email, fax or text message)
- Make all recordings available at any time
- Lower operating costs
- Provide answers to many common questions about your product or service
To find out how Extension 19 Answering Service can benefit your business, please give us a call at 281-446-0101 or toll-free 1-888-266-9617.
Contact us or call 1-888-266-9617 today. We will be more than happy to discuss your telephone answering service, virtual receptionist or call center needs.
Extension 19 Answering Service is people, technology, experience, and expertise – all coming together to give you affordable, exceptional service 24 hours a day, 7 days a week.
Let us be an Extension of Your business!