“I just wanted to let you know that all of you are doing an excellent job taking care of our clients and phone calls. We haven’t had one complaint that the person who answered the phone was rude or unintelligent. We have gone through a lot of answering services and so far you have been the best. Mr. Flood doesn’t often complement our answering service, but told me that ‘he likes the new service a lot.’ So to everyone who has played a role in assisting our firm with calls… we thank you. Keep up the good work! We will definitely recommend you to others who ask… as you know all of our calls are extremely important and one bad experience can lose business. Sometimes you are left to make the first impression for our firm and so far everyone has been great!”

Andrea Podlesney
Paralegal – Tyler Flood & Associates, Inc.

“I just wanted to take a minute and let you know how pleased we are with you, your staff, and services. I honestly had a fear sending my calls to a call center as I was not aware of how the calls would be handled; obviously I based this off of how I was handled with other companies when calling them. However, I can honestly say that you and your team provide an excellent service with an outstanding level of quality to me and my clients. They are very professional and polite while ensuring that our needs are met. Your staff has been amazing… extremely pleasant and professional. Words cannot explain how pleased I am with Extension 19 Answering Service.”

Christopher Matak
President – United Ranger, LLC

“Thanks for everything. This process has been very smooth…”

Carolynn Jones, JD, CHC, CPMSM
Harris Health System

“Thanks for everything!! It made a big difference – keep up the great work!”

Heather Ramsey, Chief of Staff
Congressman Ted Poe
House of Representatives

“Thank you for your exceptional work during Hurricane Ike!”

Kim Brode, Field Representative
Congressman Ted Poe
House of Representatives

“Thanks for the good job!”

Judge Ted Poe, Congressman 2nd District, Texas
House of Representatives

“Extension 19 is a must have group. Our company operates 24/7 and we depend on our customers being able to get ahold of us at all times, with Extension 19 we have no worries. The operators are very professional and courteous; they contact the person on call via, phone, text and email. They also have recordings of all of the calls made to them and from them. This is something that makes our coordinators lives a lot easier. When we have on call changes to be made, I simply send an email, and it is taken care of, and if I forget to send the weekly change, they remind me!”

Karen M. Cruitt
VAM USA- Houston, TX

“The main thing I like about Extension 19 is the recorded messages and text messages. It keeps a record of when they call and who is calling. It is a really good system. When I am taking multiple calls at 2-5am the texting really helps. I have called the answering service back multiple times to hear a recording. It helps us capture all of the information being passed through the phone. It is a must need tool that helps make our service to our customers excellent.”

Chris Rohm
VAM USA – San Antonio, TX

“They do a good job, I have no complaints. I really like that they text us the information, that helps out a lot.”

Frank Habisreitinger
VAM USA – Houston, TX

“Extension 19 Answering Service is extremely dependable. I have peace of mind knowing that our after-hours phone calls will be handled promptly and efficiently by their expert staff.”

James Porter
President – Coastline Electric

“Andie Szabo is a true professional who actually cares about her client’s needs at ‘Extension 19 Answering Service’ with her hands-on approach. In the twelve plus years that Andie’s company has provided our firm’s service, she has thoroughly handled every issue that arose promptly and effectively without any excuses. I would highly recommend Andie Szabo in any endeavor she chose to manage.”

G.A., Attorney at Law