Municipalities / Government

Extension 19 Answering Service can be the solution to the following problems:

  • Missed/unanswered phone calls
  • Long hold times
  • Busy signals
  • Fluctuating personnel needs from swings in call volume
  • Missing or delayed sales calls, quotes, or estimates
  • Underutilized or inefficient staff
  • Loss of service due to natural disaster, power outage, or other emergency

We can be employed to answer your after-hours calls, handle overflow calls during your busy periods, or cover all your needs for 24 hours a day/7 days a week.  With our well-trained staff, we can help improve efficiency, streamline costs and minimize the need for additional personnel.  All of our receptionists are U.S. based. We never outsource.

Extension 19 has the most state-of-the-art equipment available on the market.  All information is “scripted” to ensure your precise wording and instructions are used for each and every call.  The relaying of messages is done through an automated system to decrease errors and expedite the delivery.  To conduct our business continuously, we use a natural gas generator backup, UPS system battery backup, and back up all server data to the cloud daily.  So even if you are unable to answer your calls for any reason, Extension 19 can.

Extension 19 Answering Service has provided exceptional service over the last 40 years, with extensive experience servicing municipalities and government entities.  We recognize that this information can be sensitive and vital to your customers, so our operators and systems are equipped to provide quick, reliable service.  Ultimately, providing you with the confidence and your customers with the reassurance that the proper messages are being delivered and actions taken.  We can cover any of the following areas:

City Departments
Utility Districts
Waste management
Water Department
Street Department
Animal Control
I.T. Department
Parks Department
Lift Station
Public Works
Emergency Line Locate
Traffic Control/Traffic Light
Facility Maintenance
Fleet or Fleet Maintenance
Sewer or Manhole Issues
Building Department
Inspection or Permit Needs
And More!

Extension 19 Answering Service can:

  • Impress customers with 24/7 availability
  • Help provide emergency/after-hours service
  • Provide information to constituents or customers
  • Dispatch to appropriate departments
  • Set up service calls
  • Lower operating costs
  • Reliably cover for your staff when they can’t answer the call
  • Be your front line in customer service or technical support
  • Supplement live telephone answering with our automated Interactive Voice Response (IVR) Services
  • Conduct surveys, manage scheduling, verify client information, follow up on calls, or manage any number of tasks for which your staff doesn’t have the time
  • Streamline client interactions based on your communication method of preference (warm transfer, voicemail, email, fax or text message)
  • Act as a seamless extension of your office every hour of every day

To find out how Extension 19 Answering Service can benefit your business, please give us a call at 281-446-0101 or toll-free 1-888-266-9617.


Contact us or call 1-888-266-9617 today. We will be more than happy to discuss your telephone answering service, virtual receptionist or call center needs.

Extension 19 Answering Service is people, technology, experience, and expertise – all coming together to give you affordable, exceptional service 24 hours a day, 7 days a week.

Let us be an Extension of Your business!





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