Extension 19 Answering Service can be the solution to the following problems:
- Missed/unanswered phone calls
- Long hold times
- Busy signals
- Fluctuating personnel needs from swings in call volume
- Missing or delayed sales calls, quotes, or estimates
- Underutilized or inefficient staff
- Loss of service due to natural disaster, power outage, or other emergency
We can be employed to answer your after-hours calls, handle overflow calls during your busy periods, or cover all your needs for 24 hours a day/7 days a week. With our well-trained staff, we can help improve efficiency, streamline costs and minimize the need for additional personnel. All of our receptionists are U.S. based. We never outsource.
Extension 19 has the most state-of-the-art equipment available on the market. All information is “scripted” to ensure your precise wording and instructions are used for each and every call. The relaying of messages is done through an automated system to decrease errors and expedite the delivery. To conduct our business continuously, we use a natural gas generator backup, UPS system battery backup, and back up all server data to the cloud daily. So even if you are unable to answer your calls for any reason, Extension 19 can.
Extension 19 Answering Service has provided exceptional service over the last 40 years, with extensive experience in the oil & gas/energy industries. Specific areas can include:
Construction and Repair
Crane and rigging companies
Drilling and Completion
Electrical Systems/Transmission Equipment
Engineering and Design
Instrumentation & Control
Pumps (Equipment & Services)
Lifeboats – Survival
Safety, Environmental, and Protection services
Misc. Equipment Suppliers
Valves & Actuators
Well Control systems
Extension 19 Answering Service can:
- Coordinate the approval process of purchase orders for offshore rigs
- Interface with vendors to answer questions and relay information between departments
- Dispatch service calls to information technology personnel
- Alert and direct repair crews
- Handle international & domestic shipping requests, navigating customs and port authorities
- Track inspections and organize on-call dispatching needs
- Manage and track material orders
To find out how Extension 19 Answering Service can benefit your business, please give us a call at 281-446-0101 or toll-free 1-888-266-9617.
Contact us or call 1-888-266-9617 today. We will be more than happy to discuss your telephone answering service, virtual receptionist or call center needs.
Extension 19 Answering Service is people, technology, experience, and expertise – all coming together to give you affordable, exceptional service 24 hours a day, 7 days a week.
Let us be an Extension of Your business!